Delivery and Returns

Our turn around time is an estimated 10 working days for your order to be handmade + shipping time. This excludes U.K Bank Holidays. 

 

Please note: the turn around time can vary at busier/less busier times - You can check this with us prior to ordering by contacting us on: contact@urbanluxurydesign@live.co.uk

 

U.K DELIVERY

£4 - £7

Once the estimated 10 working day turn around time has passed for your order to be handmade, your order will be shipped out Tracked and Signed via Royal Mail. This often takes 1-2 working days to arrive with you from the date in which it was despatched. This service requires a signature on arrival to ensure your parcel arrives safely with you. 

You will receive a shipping confirmation via e-mail as soon as your order has left the studio for delivery, with your Tracking Details attached.

*PLEASE NOTE: If you miss your delivery, you will be left a Card via Royal Mail to inform you of the attempted delivery - Using your Tracking No. online (available by us on request), you can reschedule your delivery to be re-attempted or alternatively, you can collect your parcel from your local depo to avoid the package being returned to sender*

You can contact us at any time for regular updates or to receive your tracking details: contact@urbanluxurydesign@live.co.uk

 

INTERNATIONAL DELIVERY

£12 - £15

We ship Worldwide! 

 

For International Customers, once the estimated 10 working day turn around time has passed for your order to be handmade, your order will be shipped out International Tracked and Signed via Royal Mail. It may take up to 7-14 working days to arrive with you from the date in which it was despatched (U.S, AUS etc). For countries based in the EU for example, this may be sooner. This service requires a signature on arrival to ensure your parcel arrives safely with you.

You will receive a shipping confirmation via e-mail as soon as your order has left the workshop for delivery, with your Tracking Details attached.

*PLEASE NOTE: If you miss your delivery, you will be left a Card via Royal Mail to inform you of the attempted delivery - Using your Tracking No. online, you can reschedule your delivery to be re-attempted or alternatively, you can collect your parcel from your local depo to avoid the package being returned to sender*

REGION 3

£18.15 - £20

This is Australia and may take 5-10 working days on top of our 10 day turn around time.

You can contact us at any time for regular updates or to receive your tracking details: contact@urbanluxurydesign@live.co.uk

 

Returns and Cancellations​:

 

As all of our designs are made to order, regrettably we cannot offer any cancelations, returns or refunds. Please ensure you are 100% happy with your choices and selections before placing your order. 

 

If you are supplying measurements with your order, please ensure you are submitting the correct measurements and measuring correctly.

 

How To Measure:

 

Measuring your body ensures THE best fit for your swimsuit or bikini and when ordering we ask that you send your bust, waist and hip measurements, along with your UK dress size. If you cannot measure, we can make your design to your UK dress size.

Bust:  Measure around your chest, at the fullest point of the bust (not under the bust).

Waist: While standing up straight, bend at the waist to one side. The crease that forms is where your natural waist is located; measure there.

Hips: Standing with your feet together, measure around the naturally fullest part of the hips/bum / where you want your bikini bottom to sit.